|
In the event you need to return an item, all returned items must have a Return Merchandise Authorization (RMA) number. You must request an RMA within 30 days of the invoice date. RMAs will expire 30 days of the invoice date. Items returned without an RMA will not be accepted.
Our preferred way to communicate with our customers is through our Contact Us page. Emails sent directly to anyone at Nierica.com will not be responded to.
The information you submit through our contact us page is transmitted through our Secure Socket Layer (SSL), but please do not include your credit card number, username, password, or address information in your submission.
Orders are generally shipped during normal business hours (9:00 am - 5:00 pm EST). Orders will usually be shipped the next business day.
Defective/Damaged items will be replaced with the exact same item only. All returns of defective/damaged items must be unused items and returned in its original packaging.
Warranty issues are handled directly through the manufacturer. Follow the instructions provided with your product.
DVDs, CDs, Cassette tapes and Videos cannot be returned or exchanged. Defective/damaged DVDs or Videos will be replaced with the same title only.
Canceling Your Order may occur at anytime prior to shipment, generally within 8 hours of placing your order. Orders that have been shipped cannot be canceled.
When there's a need to cancel an order, please provide the following information when you contact us:
- The name on the invoice
- The invoice number and date
- The reason you're canceling the order
Returns and Exchanges are subject to a 15% restocking fee plus shipping and handling fees. Upon inspection, damaged/defective items are excluded from this restocking fee.
Undeliverable or Refused packages are subject to a 20% restocking fee and the shipping and handling fees will be deducted from your refund. In the event that an order is either undeliverable or refused, the shipping address of the order will be flagged in our system as invalid which will prevent future orders from being shipped to that address.
Refunds will be credited after receipt and inspection of the returned item(s).
Shipping and Handling Fees are non-refundable. No exceptions.
Shipping Methods: We use UPS, FedEx and USPS and try to find the least expensive carrier to ship your order to you.
NOTE: As the delivery process is handled through a third-party, delivery of any shipment is not guaranteed. Your receipt of a tracking number confirms shipment of your order. If you did not receive a tracking number and your order status is "shipped," please contact us. If your shipment tracking number confirms delivery, but you have not received your order, please contact the carrier. We will not provide refunds or replace a shipment on orders where the shipment tracking confirms delivery.
Our Shipping & Returns Policy may change at any time without notice.
|
